Microsoft Tag and Customer Care Framework, what are they?

Now products/services from Microsoft: firstly there's Microsoft Tag, and then there's Microsoft Customer Care Framework (CCF), both of which are new innovations. Here's a quick run-down.

Microsoft Tag: a mobile-phone oriented graphics, which can be photographed using a mobile phone. Then, a small utility on the phone converts the image into data, posts it over the web to Microsoft, which in turn redirects to the correct site.

Microsoft Customer Care Framework 2009 is a new product that helps "reate valuable customer relationships by improving the customer experience across all interaction channels". So, if you are a service provider or service-oriented company, this might be something for you.